Online customer engagement & satisfaction

Recent E-commerce growth trends managed and enhanced by CHI® Express customer experience solution which shows that customers are more satisfied with online or mobile E-commerce process that than with retail stores. The customer experience and satisfaction level doubled based on the user survey experience in digital retail and customers are really happy by the improved survey experience by saving time and efforts through online shopping.

E-Commerce

Shift to Personalized Experience in E-commerce

CHI® Express customer experience management solution helps today‚Äôs e-commerce business and guides to improve user survey experience personalized during online shopping and remembers customer preferences for future references. The CEM solution helps to measure customer experience during the online transaction and notify customers real-time to track shipping & delivery as well. CEM plays a key role in customer retention by fast resolution of customer expectations, helps to provide existing customers with improved user experience during shopping. Monitoring customer satisfaction survey trends by CHI® Express CEM reports and real-time dashboard by increasing the focus on enhancing the customer experience during the purchase process and to add value and improve customer retention. E-commerce relies on effective communication which is transmitted electronically and digital communications make it easier to capture and analyze the customer experience throughout the shopping and distribution process. CHI® Express Customer Experience Management solution include the following components integrated with e-commerce process.

Customer engagement

Improve essential customer survey strategy by integrated customer database synchronized with the customer experience management

Shopping Experience

Strengthen relationships with customers by enhancing shopping experience which foster a stronger emotional attachment with their customer

Customer Loyalty

CEM helps to measure consumer experience and willingness to visit your e-commerce website frequently and keep utilizing reward points

Security & Privacy

CHI® Express dashboards can measure customer sentiment about online security and implement reliable website technology

Creating Opportunities to Generate Customer Loyalty

CHI® Express CEM solution helps to analyze long-term growth and trends of e-commerce customer satisfaction surveys. Small increases in customer experience survey can effects customer retention rates dramatically increase, to visit their favorite websites twice as often as non-loyal customers. CHI® Express Customer Experience Management solution helps to determine the key factors that influence customer loyalty in e-commerce. CEM report helps to formulate effective loyalty program for online shoppers. CHI® Express dashboard helps r-retailers to overcome the struggle in retaining customers in an increasingly competitive e-market. Real-time CEM Dashboard reports enables to improve customer loyalty by maximizing customer satisfaction and trust.

Customer Preference

CEM solution enable you to review customer preferences as you need to track customer survey feedbacks through the online shopping process and allow customers to use their preferred channel

Online Surveys

Customer Experience Management platform which enables to manage and trigger automated online surveys tools that can leverage customer survey feedbacks to enable you to execute a successful CX strategy

Automated CEM

Enables you to create relevant, personalized, outbound online, e-mail, SMS or CATI Customer experience management campaigns that take advantage of service window based, and location based CX analysis

Real-time CX

Helps to measure the effectiveness of CX campaigns by viewing real-time CX statistics by location, and enables to compare CX parameter by responsive and real-time dashboards, and plan online CEM strategies