F Customer Satisfaction in various Service Indusrty

Digital revolution in service industry

Even today many of the service providers are unable to efficiently resolve customer issues due to disconnected systems, archaic user interfaces, and multiple applications. The digital revolution is transforming consumer expectations and reducing the above gap, making the customer experience a central focus to service providers like mobile phone operators, courier services, shipping freight forwarding, supply chain industry and others.

Service Provider

Exceed the expectation of customer service

Many consumers abandon a service provider if their questions or concerns are not addressed quickly. Service providers can bridge the gap and establish sustainable competitive advantage, by differentiating themselves in the marketplace with customer experience survey scores. They will really benefit from the comprehensive approach to implement integrated CHI® Express customer experience surveys. The power of real-time digital experience feedbacks to build the effective service delivery model to optimize and improve digital experience. Customer Experience benchmarks and digital experience measures are monitored for services like e-commerce portal transitions patterns, eLearning session experience, online mobile portal recharge experience, online banking & mobile banking experience.

Customer Service

Embrace innovative business models that integrate key service activities into customer’s everyday life.

Product & Sales Analysis

Improve service satisfaction metrics, while reducing cost to serve and enhance customer engagement.

Promotion Analysis

Become truly customer-centric service provider, offering personalized interactions and services.

Portal for Customers

Enjoy optimized, data-driven, real-time cross-channel customer satisfaction survey management framework.

A 360-degree view of the digital customer experience

CHI® Express CEM solution powered by digital experience management can help you to increase customer acquisition and retention and achieve profitable growth by improving process quality and service capabilities through Customer satisfaction surveys. Cross-channel excellence, based on a 360-degree view of the customer experience feedbacks and the ability to review and monitor seamlessly across the multiple channels. The CEM solution helps to maximize service relevance and productivity within the service verticals. In an increasingly competitive market, service providers can transform customer experience data into valuable information can help generate brand advocacy. The CHI® Express CX reporting by responsive dashboards provide the ability to use real-time CX data, as customers demand quality of service and expect more personalized experiences, it is critical for service providers to be able to segment clients based on experience analytics.

Network Coverage

Enhance customer acquisition, retention and cross-selling, drive business decisions and improve through CHI® Express Customer Satisfaction surveys.

Tariff & Billing

Integrate customer insights through integration with experience management architecture.

Customer engagement

Implement real-time CX surveys to improve and empower your productive workforce.

Value Added Service

By leveraging CEM analytics integrated with your system, service providers can derive actionable insights.