CHI® Express Customer Experience Management dashboards provides real-time preview
of summarized results of customer feedbacks integrated with your CRM or POS or ERP
system. The dashboard ensures customer experience management implementation integrated
with your existing system through the powerful API framework, which enables seamless
integration of CEM. The customer transactional surveys reports provide actionable
insights derived trough a leadership-driven, collaborative approach to address customer
concerns and dissatisfactions in real-time.
The Customer Experience Management dashboard transforms the real-time customer feedbacks
through digital mediums like SMS, Email and other multiple social touch-points to
build the optimum service delivery framework, by empowering industry leaders in
automobile, banking, retail, healthcare, hospitality, education and public utility
services and several other industries.