Shipping Customer Satisfaction Survey

Freight forwarding and shipping agencies tries to provide better service to their customers who ship their goods through these agencies and need to review customer experience survey feedbacks and enhance the service quality. The customer experience dynamics and regulatory compliance generated the need for new technology enablement models like customer happiness analysis framework.


A Shift to Personalized Engagement In Shipping

In a customer driven environment the concept of customer-driven logistics is becoming increasingly accepted, as providers trying to establish personalized engagement for the quality of services rendered. In this highly competitive market the key challenge is to create the customer engagement for shipping and logistics process and measure the customer experience by effective surveys – which is captured through multiple feedback gateways by CEM solution through touch points integrated with your existing system. Quality of service, responsiveness and updating customers about consignment movements would drive customer satisfaction of the supply chains. Shipping companies strive to develop a positive and respectful relationship with customers and grow with customer happiness and encourage repeat business and customer loyalty transformed in customer satisfaction.


CEM solution enable a positive shift occurs across your organization when customer service departments move their focus to support based on customer history.


Monitor the customer expectation through online customer experience management for compliances with the national & international regulations of safety management.


Survey feedbacks on shipping, logistics and transport services quality with on-time pick up & delivery of the cargo for fast execution of the voyage is monitored through online CEM.


Real-time CEM dashboards and survey reports helps to communicate with your customers through online portal integrated with customer experience management system.

Creating Opportunities to Generate Customer Loyalty in Shipping

CHI® Express CEM solution help you to increase customer orientation and retention and achieve profitable growth in shipping and freight forwarding industry. Omni-channel excellence, based on a 360-degree view of the customer experience survey feedbacks and the ability to review and monitor seamlessly across the multiple CX channels makes the shipping and freight forwarding process perfect. The CHI® Express CEM solution enables to maximize service relevance and productivity within the service shipping verticals. In an increasingly competitive shipping and freight forwarding market, service providers can transform customer experience survey feedback into valuable information can help to generate brand advocacy. The CHI® Express CX solution provides the ability to use real-time CX data, as customers demand quality of service and expect more personalized experiences, it is critical for service providers to be able to classify clients based on experience analytics.


Enhance customer satisfaction and loyalty in shipping & supply chain by integrated CEM framework with CX solution.


Integrate shipping customer insights through CEM surveys with best customer experience management architecture.


Implement real-time CX surveys to improve and empower your shipping and freight forwarding and service workforce.


Leverage CEM analytics integrated with shipping and freight forwarding system, service providers can derive actionable insights.