Create Your Own Customer Satisfaction Survey
Create your online survey in minutes. Reach your audience on every device. View
survey results graphically and in real-time. Configure survey questions, schedule
survey, get feedback by SMS, Email, mobile devices, review CSAT & NPS in real-time
dashboards. CHI™ Express empowers you to measure CX, CSAT & NPS metrics in real-time.
Convert your ideas to survey questions. Realize what kind of data you would like,
and choose the appropriate question type text, multiple choice, star rating, or
NPS score scale. Ask your customers the Net Promoter® Score question to measure
customer satisfaction with your organization, brand, product or service. Easy-to-use
survey capabilities and standard reports enable you to monitor voice, social, email,
web, and mobile interactions. Now you can analyze how your customers feel, identify
problem spots, and provide a contextualized, personalized and immediate response
to each piece of feedback collected.
*NPS®, Net Promoter® & Net Promoter® Score are registered trademarks
of Satmetrix Systems, Inc., Bain & Company and Fred Reichheld.